Talent Co-op

Privacy Policy

Last updated: March 2025

Introduction

The Talent Co-op ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at co-op.fyi and use our services, including our career coaching, resume services, and related communications.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when using our services or contacting us.
  • Professional Information: Resume content, work history, career goals, and other professional details you share for our services.
  • Payment Information: Billing details processed securely through our payment provider, Stripe. We do not store your full credit card information.
  • Usage Data: Information about how you interact with our website, including pages visited and features used.
  • Communications: Records of your communications with us, including emails, form submissions, and text messages.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you service updates, appointment reminders, and coaching communications
  • Respond to your comments, questions, and requests
  • Communicate with you about services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

SMS/Text Messaging Policy

When you provide your phone number and consent to receive text messages from The Talent Co-op, you agree to the following:

Message Types

You may receive text messages related to:

  • Coaching session reminders and scheduling updates
  • Service delivery notifications (resume ready, etc.)
  • Appointment confirmations and changes
  • Important account or service updates

Message Frequency

Message frequency varies based on your engagement with our services. You will typically receive messages only when relevant to your active services or scheduled appointments.

Opting Out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt back in.

Help

For help with our text messaging program, reply HELP to any message or contact us at the information provided below.

Costs

Message and data rates may apply. Please consult your mobile carrier for details about your text messaging plan.

Privacy

We do not sell, rent, or share your phone number or any information collected through our SMS program with third parties for their marketing purposes. Your information is used solely for the purposes described in this Privacy Policy.

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We work with third-party service providers (such as Stripe for payments, Twilio for messaging, and email providers) who help us operate our business. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to opt out of certain data processing activities
  • The right to data portability

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookies through your browser settings. We also use Vercel Analytics to understand how visitors interact with our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Talent Co-op
Email: evan@co-op.fyi
Website: co-op.fyi